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Addressing Vulnerabilities in EOL/EOS Application Components

Overview

To address identified vulnerabilities in application components due to EOL/EOS status, including Microsoft SQL Server Native Client, Microsoft Visual C++ Redistributables, Microsoft Visual Studio, and SAP Crystal Reports. The issue requires updating these components to supported versions and verifying compatibility with the latest Pivotal platform version. The solution involves performing a clean installation on a new system to ensure all components are up-to-date and secure.

Information

Issue: Vulnerabilities in application components due to EOL/EOS status

Components Affected:

  • Microsoft SQL Server Native Client 10.50 SP3
  • Microsoft Visual C++ 2005 and 2010 Redistributables
  • Microsoft Visual Studio 2010 Shell
  • SAP Crystal Reports Client 2008

Resolution Steps:

  1. Verify Current Component Versions:
    • Check the versions of the components installed on your system.
    • Ensure they match the versions listed as EOL/EOS.
  2. Upgrade to Supported Versions:
  3. Verify Compatibility:
    • Test the new setup to ensure compatibility with latest Pivotal CRM version.
    • Check for any issues or errors during operation.
  4. Provide Feedback:
    • If issues persist, document the installation steps and system details.
    • Contact support with this information for further investigation.

Important: Always test upgrades in a non-production environment before deploying to production to avoid disruptions.

Frequently Asked Questions

How do I know if my components are EOL/EOS?
Check the version numbers of your installed components against the EOL/EOS lists in the Pivotal compatibility guides.
What should I do if the components are still detected after a clean installation?
Ensure you have followed the installation steps correctly and provide the steps and system details to support for further investigation.
Can I continue using the EOL/EOS components if they seem to work fine?
It is not recommended to use EOL/EOS components due to potential security vulnerabilities and lack of support. Upgrading to supported versions is advised.
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  1. Priyanka Bhotika

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