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Resolving Date Format Issues in Pivotal 6.6.4.8

Overview

After upgrading to Pivotal 6.6.4.8, you may encounter an issue where date formats in Prod Pack templates and drop-downs display in MM/DD/YYYY format instead of the expected DD/MM/YYYY format. This discrepancy can occur even if server settings are configured to the correct regional settings. The issue may be due to server locale settings not being updated under the PBS user account.

Information

To resolve the issue of incorrect date formats in Prod Pack templates and drop-downs after upgrading to Pivotal 6.6.4.8, follow these steps:

  1. Verify Server Locale Settings:
    • Log in to the server using the PBS user account.
    • Navigate to the Control Panel and select "Region."
    • Under the "Formats" tab, ensure the format is set to "English (Australia)" or your desired region.
    • Go to the "Administrative" tab and click "Change system locale" to ensure it matches the desired region.
  2. Update Locale Settings:
    • If the locale settings are incorrect, update them while logged in as the PBS user.
    • Apply the changes and restart the server if necessary.
  3. Restart PBS and Client Applications:
    • After updating the locale settings, restart the PBS server during off-peak hours.
    • Restart the Smart Client applications to ensure the new settings take effect.

By ensuring the server locale settings are updated under the PBS user account, the date formats should display correctly in the Prod Pack templates and drop-downs.

Frequently Asked Questions

Why are my date formats displaying incorrectly after an upgrade?
The date formats may display incorrectly if the server locale settings are not updated under the PBS user account. This can cause discrepancies in how dates are formatted in Prod Pack templates and drop-downs.
How do I update the server locale settings for the PBS user?
Log in to the server using the PBS user account, navigate to the Control Panel, select "Region," and ensure the format and system locale are set to the desired region. Apply any changes and restart the server if necessary.
What should I do if the issue persists after updating the locale settings?
If the issue persists, ensure that all PBS servers have consistent regional and language settings. You may also need to clear cached data or temporary files on the PBS server and restart the client applications.
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  1. Priyanka Bhotika

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