Overview
When using the Pivotal Client Form Designer, you may encounter an error stating "could not load file or assembly 'Pivotal.Core.Common'." This error occurs because the required DLL is not included in the Toolkit installation directory. This article provides a workaround to resolve the error by manually copying the DLL from the PBS directory to the Toolkit directory.
Information
To resolve the "could not load file or assembly 'Pivotal.Core.Common'" error in Pivotal Client Form Designer, follow these steps:
- Locate the DLL: Navigate to the PBS directory, typically found at
C:\Program Files (x86)\Aptean\Pivotal CRM\Business Server. - Copy the DLL: Find the 'Pivotal.Core.Common.dll' file in the PBS directory.
- Paste the DLL: Copy the 'Pivotal.Core.Common.dll' file and paste it into the Toolkit installation directory. This directory is usually located under
C:\Program Files (x86)\Aptean\Pivotal CRM\Toolkit. - Restart Services: After copying the DLL, restart the Pivotal Business Server and IIS services to ensure the changes take effect.
- Verify the Fix: Open the Pivotal Client Form Designer and attempt to add the search result grid again to confirm that the error has been resolved.
Frequently Asked Questions
- What causes the "could not load file or assembly 'Pivotal.Core.Common'" error?
- This error occurs because the 'Pivotal.Core.Common.dll' file is not included in the Toolkit installation directory, which is required for the Pivotal Client Form Designer to function properly.
- How can I resolve the error if the DLL is missing?
- You can resolve the error by manually copying the 'Pivotal.Core.Common.dll' from the PBS directory to the Toolkit installation directory.
- Will the DLL be included in future installations?
- The issue has been noted, and there is a suggestion to include the DLL in future Toolkit installations to prevent this error from occurring.
Priyanka Bhotika
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