Overview
The error message "Invalid login" appears when attempting to access the Download Portal using credentials that work for the Pivotal Help Center. This issue is often related to Two-Factor Authentication (2FA) being enabled, which can interfere with the login process for the Download Portal.
Information
Error Message: "Invalid login"
Cause: The error occurs when Two-Factor Authentication (2FA) is enabled for the Pivotal Help Center account, which can prevent successful login to the Download Portal.
Resolution Steps:
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Verify Credentials:
- Ensure you are using the same email and password as the Pivotal Help Center.
- Manually type in your credentials to avoid any hidden spaces from copy-pasting.
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Disable Two-Factor Authentication (2FA):
- Log in to the Pivotal Help Center.
- Navigate to your account settings.
- Disable 2FA temporarily.
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Attempt Login Again:
- Go to the Download Portal: https://support-account.csaiautomations.com/
- Enter your credentials and log in.
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Verify Resolution:
- Confirm that you can access the Download Portal without receiving the "Invalid login" error.
Note: If disabling 2FA resolves the issue, consider reaching out to support for guidance on secure access methods that accommodate 2FA.
Frequently Asked Questions
- How do I know if this error applies to my situation?
- You'll see the "Invalid login" error when trying to access the Download Portal with credentials that work for the Pivotal Help Center, especially if 2FA is enabled.
- What if I need to keep 2FA enabled for security reasons?
- Contact support to explore alternative secure access methods that are compatible with 2FA for the Download Portal.
- The error persists after disabling 2FA. What should I check?
- Ensure you are using the correct URL and credentials. If the issue persists, try clearing your browser cache or using a different browser. If still unresolved, contact support for further assistance.
Priyanka Bhotika
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